Thank you for your interest in Charcoalblue! We are looking for an Experience Consultant to join our growing Experience Design and Strategy (XDS) team on the East Coast of the US.

To apply, please complete the online application form and submit a short cover letter (maximum 1–2 pages). In your cover letter, please respond to the following prompts:

Describe your experience in design management or client representation related to events or experiential spaces.
Share how your professional background aligns with the required experience in either event management and operations, or the design and construction of spaces related to the performing arts, events, executive briefing centers, experiential design, or hospitality and leisure.
Please also include links to any personal or professional work you would like us to review as part of your application.

Interviews will be conducted either remotely (via Microsoft Teams), April-May 2026. The time and date will be confirmed for shortlisted candidates.  

Description of Role

We are seeking a Experience Consultant to oversee the design of our client’s event spaces in the San Francisco Bay Area and across the United States. The event spaces range from fixed seated auditoria for formal presentations to fully adaptable facilities for product launches, gala dinners, and networking. We already have Experience Consultants working throughout the UK and North America, and you will join part of this team. You will interface with our current Design Managers, as well as key members of the client team.

You will be a key part of the Experience Design and Strategy team and will benefit from the support and training offered to and by our in-house consultant and business support teams.

The ideal individual for this role is a multi-faceted and innovative problem solver with broad knowledge of event spaces and/or guest experiences and the ability to deliver and launch projects on time, on budget, and on strategy. Additionally, you must be a clear communicator, action-oriented, self-motivated, and comfortable with ambiguity.

Key Responsibilities

Oversee the client requirements and design of event and experience spaces for a major global organization.
Act as a key point of contact for events operations teams, AV project managers, and architectural design teams to ensure accurate communication between all parties.
Be actively involved in design team meetings, providing subject matter expert advice to guide the project.
Be a trusted, friendly, and robust collaborator for all client and external partners while balancing diverse team priorities.
Ensure the architectural design of Event Venues and Support Spaces are optimized for the overall guest and user experience.
Represent and be an ambassador for Charcoalblue, interfacing daily with this important client.
Elevate our ability to collaborate and communicate with developers, placemaking experts, and urban design professionals, and brainstorm new and innovative ways to think about a portfolio of event spaces.

Typical Duties

Review design team information, ensuring suitability of all systems for events production spaces.
Attend regular meetings to review project progress.
Develop client requirements documentation for new event spaces and produce briefs for the architectural design team.
Assist the external project manager and client with the set-up and sharing of all documents, reporting and data management tools, written meeting minutes, and all design templates.
Provide best practice documentation and design comparatives for different event spaces.
Be knowledgeable of the design, schedule and budget of each project and be able to communicate potential 'pain points' to the client and the client's project manager.
Support the project manager and client's events team on development and design projects.
Ensure all client team members are engaged in each appropriate project phase.
Maintain and distribute necessary documentation to keep project phasing on track.

This list is not intended to be exhaustive and may be subject to alteration over time as we develop the service.

Qualifications, Key Skills & Employment Details

Essential

We are open to receiving applications from candidates with a varied range of experience and education. If you meet most of the qualifications below, we encourage you to apply:

Qualifications

Minimum five (5) years of relevant design or design management work experience and/or formal qualification/degree in architecture, interior design, venue design, or related field.
Professional experience in the design or construction of spaces relating to the performing arts, events, experiential, or hospitality strongly preferred.
A background in architecture or interior design strongly preferred.

Key Skills

Skilled in the visual, written, and verbal communication of design issues with capability to think outside the box and bring creative, non-standard, and innovative solutions to the table.
A practical understanding of the AIA design stages, and the typical level of information required at each stage.
Competence in the presentation of imagery and drawings to convey ideas.
Experience of theatre, performing arts, or event space buildings either through direct experience or professional design work.
Proven vision, leadership, and strategic skills to prioritize evolving initiatives; ability to turn ideas and capabilities into effective initiatives that engage users.
An understanding of permitting process, construction terminology and building systems, and overall project sequence/timing.
Ability and proven record of helping to steer decision making and process
An imaginative approach to problem-solving will be a significant advantage.
A collaborative and personal approach is essential.
Ability to read construction drawings and specifications is critical to being successful in this position.

Interpersonal Skills

Ability to work in a collaborative and fast-paced environment with a high degree of self-motivation and initiative.
Ability to easily manage multiple projects simultaneously.
Detail oriented with ability to think, plan, and execute on multiple projects in different phases simultaneously with little direct supervision.
Able to work calmly and effectively under pressure.
Flexibility and adaptability to changing business needs.
Ability to build relationships with colleagues, clients, vendors, stakeholders, and management.

Working Hours

The role is being offered on an 'at will', non-exempt basis at 40 hours per week.

As an international organization, the needs of the business are as such that this role requires a flexibility in working hours (which can be variable from week to week) to facilitate project demands and maintain support across our global entities’ varying time-zones. Working hours patterns will be agreed with your line manager to suit your personal circumstances and the current project load.

The role is subject to a three-month probationary period.

Location

We are currently working in a distributed hybrid model, meaning you will be able to work from your home Travel within the US and occasional travel internationally for projects and/or team building will also be required, with advanced notice.

Take-What-You-Need (TWYN) Leave

Team members have no ‘cap’ on the number of days they wish to take in any one year. This means you can plan holiday or vacation time or request time when you need it, without the worry of running out of leave days. TWYN leave requests must follow policy guidelines and team members are encouraged to use a minimum of 15 days of paid time off per year (prorated in the first year), in addition to federal and some local public holidays.

Charcoalblue traditionally closes its studios between Christmas and New Year’s Day, resulting in an additional 4-5 discretionary paid vacation days each year.

Additional Benefits

To support you in successful hybrid/distributed working, you will receive a laptop and any other associated IT peripherals required for the role upon you joining Charcoalblue.
Following successful completion of your three-month probationary period, you will be eligible to participate in our company benefits package, including:
To support you in successful hybrid/distributed working, you will receive a laptop and any other associated IT peripherals required for the role.
You will receive contributions towards your home internet and utilities to enable you to work productively and comfortably.
You will be eligible immediately to join our 401K plan (employee contributions only). Employer contributions begin after two (2) years of service.
You will be eligible immediately for life insurance cover, Short Term Disability and you may take advantage of joining our FSA/Dependents’ Care plans.
Following successful completion of the insurance waiting period, you will be eligible to join our company healthcare plan for the duration of your employment.
Following completion of your three (3) month probationary period, you will receive an allowance for live event tickets each month in line with our policy limits, to keep current with our industry.
Charcoalblue operates a bonus plan which you will benefit from following successful completion of a three (3) month probationary period. Please note that this is subject to the company's performance year-on-year and is not guaranteed.
You will receive regular check-ins with your line manager to enable you to succeed in the role.

Start Date

May 2026

Salary

The salary range for this role is $91,800 - $117,000 per year.

Please state your salary expectations in your cover letter in line with your experience.

Charcoalblue intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the total rewards that Charcoalblue provides to compensate and recognize employees for their work. Charcoalblue provides a robust benefits package to help support you physically, financially, and emotionally through the big milestones and in your everyday life. Please visit our careers page for more details.

Equity, Diversity & Inclusion Overview

We are committed to becoming an increasingly inclusive organization. We continuously work to eliminate unfair and discriminatory practices within the company while encouraging full and equal contributions from our diverse community.

Our mission is to foster an inclusive ethos by creating a welcoming work environment across our global practice. We provide recruitment opportunities that are open to all and encourage applications from candidates of diverse backgrounds to ensure our global team reflects the clients we collaborate with and the communities we serve.

If you require this application in a different format or need support during the application process, please contact Angelica Lucero at angelica.lucero@charcoalblue.com or via telephone at +1 212 645 0790. If you have any questions about accessibility or how the role may accommodate your personal circumstances, please reach out.

Charcoalblue strives to provide an environment free from discrimination and is committed to ensuring that all clients and customers can access the services and products we offer, across our three regions. We believe that all individuals – employees and clients alike – are entitled to be treated with respect and dignity.

Experience Consultant

Join Charcoalblue as an Experience Consultant and shape inspiring event spaces with clear collaboration, client focus, and practical design that elevates every guest experience.